Refund Policy

Reservations and Payments

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• A deposit of 50% of the amount is required to confirm any reservation.

• The balance must be paid 7 days before the start of the activity.

 

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Cancellation by the customer

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• Cancellation 30 days or more before the activity: full refund (less any transaction fees).

• Cancellation between 7 and 30 days before the activity: 50% refund.

• Cancellation less than 7 days before the activity or absence on the day itself: no refund.

 

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Cancellation by Yukon Backcountry Rides

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• If we have to cancel an activity due to safety reasons, extreme weather or circumstances beyond our control, the client will receive a full refund or can choose a new date.

• If the activity is interrupted or modified after it has started due to safety reasons (e.g. unsafe conditions), a partial refund or credit may be offered depending on the situation.

 

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Special cases

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• In the event of documented illness or emergency, we may, at our discretion, offer a credit or postpone the activity.

• Transportation, accommodation or other expenses incurred by the customer are not reimbursed.

 

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Insurance recommended

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We strongly encourage customers to purchase travel/cancellation insurance that covers outdoor activities in Canada.